Operations Efficiency Lead - Operations, SPX Express

About This Role

Optimizing operational effectiveness and budget management for SPX Express is the core of this leadership role. The Operations Efficiency Lead will focus on performance metrics, workforce planning, and compliance, driving improvements through strong analytical thinking and collaboration with various teams.

Responsibilities

• Lead the Operations Efficiency team, providing guidance and support, and fostering a collaborative and high-performing culture
• Develop and implement strategies to improve operational efficiency and effectiveness across the organization
• Utilize data analytics to measure operational performance, identify trends, and provide actionable solutions to improve service quality
• Prepare reports and presentations to communicate findings and recommendations to stakeholders
• Build monthly and event-specific plans and collaborate with relevant teams to align operational plans and processes, ensuring smooth and efficient operational flows
• Support the Operations team in network changes, new services, and expansions
• Define project scopes, objectives, and deliverables in collaboration with cross-functional teams
• Manage multiple projects simultaneously, ensuring timely delivery and adherence to budget constraints
• Perform other tasks as assigned by the company

Requirements

• Bachelor

’s degree in Business Administration, Operations Management, or a related field

• 5+ years of experience in operations management, efficiency improvement, or a similar role
• Track record of leading teams and managing cross-functional projects
• Familiarity with data analysis tools and Microsoft Office Suite
• Fluent in both English and Vietnamese