About This Role
Directing the operations of a ministry that helps vulnerable neighbors, focusing on housing and shelter services, is the core of this leadership position. The role suits an experienced servant leader with a passion for supporting staff, managing facilities, and engaging with the community to provide practical excellence and Christ-centered grace.
Responsibilities
- Lead by influence, humility, and example, investing in staff development, listening intentionally, and equipping team members
- Supervise, mentor, and coach Support Specialists staff, building trust through clear expectations, open communication, and fair enforcement of HR guidelines
- Enforce program guidelines, tenant expectations, and safety protocols, balancing firm boundaries with relational grace
- Act as immediate operational coverage for the Housing Program Coordinator or Shelter Program Coordinator during absences, leaves, or position vacancies
- Oversee routine property maintenance, safety inspections, vendor repairs, and inventory tracking for equipment, supplies, and in-kind food donations
- Cultivate welcoming relationships with church groups, civic partners, court contacts, and local volunteers
- Connect face-to-face with overnight and morning crews to check on well-being, celebrate resident milestones, and address staffing gaps
- Lead relational team huddles, listening to concerns and offering practical encouragement
- Inspect property upkeep alongside the maintenance team
- Greet and assist local church groups serving lunch or stocking the pantry
- Step in to handle resident intakes or tenant success coaching when Housing or Shelter Coordinators are unavailable
- Align on daily priorities with the Executive Director
- Coach Support Specialists through de-escalation scenarios
- Review upcoming staff schedules
- Ensure resident records are orderly
- Follow up with facility repair contractors
- Ensure evening staff have everything they need before heading home
Requirements
- Genuine passion for Serve City's Christian mission and a heart to serve individuals navigating homelessness and crisis with humility, dignity, and respect
- Management approach rooted in empathy, active listening, and relationship-building, paired with the ability to maintain healthy boundaries and clear accountability
- Solid leadership experience within homeless services, emergency overnight shelters, or supportive housing environments
- Practical experience managing shift personnel, building operational schedules, resolving staff challenges, and guiding volunteers
- At least some completed college coursework in Social Work, Human Services, Ministry, Criminal Justice, or a related social service field