Operations Director

About This Role

The Operations Director oversees daily restaurant operations, ensuring team members uphold Operational Excellence and the Recipe for Service within their department. This role suits a senior leader with a servant's heart who embodies the company's core values and culture.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful response to guest's needs
• Assist in training new hires, set the tone for a shift, and act as a role model for the team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day

Requirements

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager or similar is required
• High school degree

Benefits

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Bonus pay
• Flexible schedule
• Employee discount
• Paid training
• Other benefits
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching

Important Details

• Schedule: closed on Sundays

About the Company

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their team members and give back to their communities.