About This Role
This leadership role is accountable for the operational delivery and financial management of services, ensuring client satisfaction and compliance. The director will lead and develop operational teams, drive efficiency, and contribute to the senior leadership team.
Responsibilities
- Accountable for the leadership, development, and performance of operational teams, including workforce planning, recruitment, coaching, succession planning, performance management, training, and annual reviews
- Provide formal supervision and direction to employees, setting clear expectations and promoting a high-performance culture
- Establish, monitor, and deliver departmental objectives, priorities, and deadlines
- Accountable for delivery of operational metrics as defined by operating contract
- Drive operational excellence and efficiency across all service lines, challenging existing practices and identifying opportunities for continuous improvement
- Lead regular reviews of subcontracted services, identifying opportunities to improve performance and move to self-delivery where commercially and operationally advantageous
- Oversee day-to-day operational activities, ensuring resources are effectively deployed to deliver contractual obligations and service level agreements
- Collaborate with Operational Excellence, Compliance, EHS, Finance, and other support functions to ensure consistent and effective service delivery
- Accountable for the delivery of operational performance metrics and key account KPIs
- Maintain oversight of operational budgets, expenditure approvals, and forecasting activities in partnership with Finance and account leadership
- Support the achievement of account financial targets through efficient resource management and productivity improvements
- Act as a key member of the account Senior Leadership Team, representing the Regional Facilities Director when required
- Attend and lead client governance meetings as appropriate, maintaining strong relationships and ensuring client expectations are met or exceeded
- Contribute to weekly, monthly, and quarterly business reviews, providing operational insight, performance updates, and improvement plans
- Ensure full compliance with CBRE and client policies, procedures, and standards, communicating expectations clearly across operational teams
- Promote a strong safety culture and ensure all activities are conducted in accordance with EHS requirements
- Lead by example and model behaviours consistent with CBRE's RISE values
- Influence stakeholders across multiple functions to achieve shared business objectives
- Apply broad operational knowledge and business acumen to drive departmental and account performance
- Identify, troubleshoot, and resolve complex operational and organisational challenges, implementing sustainable solutions and continuous improvements
