Operations Director

About This Role

This leadership role ensures the efficient and safe operation of Friendly Manor, a 52-bed transitional housing program. The Operations Director works closely with the CEO, Executive Director, and Program Director to align daily functions with the organization's mission and strategic goals.

Responsibilities

• Ensure operations meet existing policies and update procedures as needed
• Assist in implementing strategic objectives to improve program functionality and sustainability
• Lead in addressing HR issues, employee disputes, and disciplinary actions
• Manage facilities and equipment, including contract compliance with vendors for supplies, equipment, and maintenance
• Maintain organizational safety, including emergency operation plans and liability insurance
• Supervise monitoring staff
• Act as a liaison between programs, the Executive Director, and the CEO
• Discuss potential problems and solutions with the Program Director and/or Executive Director
• Adhere to and develop facility, equipment, supplies, and maintenance budgets
• Develop new policies and/or procedures as needed
• Develop safety policies as needed
• Assist in managing relationships with government agency funders, programmatic partners, sub-contractors, vendors, service providers, and foundation partners
• Execute strategic initiatives and improve program operations with directors, managers, and case management staff
• Play a key role in drafting and updating all job descriptions in close collaboration with administrative staff, the Program Director, and the Executive Director
• Assist with investigations and reporting requirements involving client issues
• Participate in/handle liability inspections with the Program Director
• Ensure all program reports are completed accurately and timely in collaboration with the Program Director
• Manage vendor relationships and ensure contract compliance in conjunction with the Program Director
• Attend regularly scheduled staff meetings
• Perform other duties as assigned

Requirements

• Bachelor’s degree in social services, business, or a related field required
• Master’s degree strongly preferred
• Minimum of five (5) years of progressively responsible experience in nonprofit or housing services, including program design and implementation, staff supervision, facilities oversight, and strategic operations management
• Must be results-oriented with proven management skills and success in building and managing dynamic and complex teams
• Very capable problem solver focused on solutions and prompt resolutions
• Proven leadership skills with demonstrated ability to motivate teams to take on challenging tasks