About This Role
Directing the operations of a vibrant camp and retreat center is the core of this job, where youth, families, schools, businesses, and community groups come together to learn, explore, and connect. This is an exciting opportunity for a leader who combines a passion for outdoor experiences with strong business and operational skills.
Responsibilities
- Lead year-round operations, including summer day camp, family programming, school field trips, community experiences, retreats, rentals, and private events
- Develop, evaluate, and improve programs that create meaningful experiences for youth, families, and guests
- Oversee the full guest experience, from initial inquiry and registration through arrival, participation, and follow-up
- Serve as the designated Challenge Course Manager, overseeing climbing, high ropes, zip lines, low ropes, and other adventure-based activities
- Ensure camp operations align with YMCA standards, organizational policies, and long-term strategic goals
- Build relationships with schools, businesses, nonprofit organizations, families, and community partners to increase participation
- Identify and develop new opportunities for corporate retreats, team-building experiences, celebrations, rentals, and other events
- Lead marketing, outreach, and communication efforts that promote Camp Triangle Hills as a year-round destination
- Create innovative experiences that attract new audiences and encourage repeat visits
- Support the YMCA's annual campaign and fundraising initiatives that expand access to camp experiences
- Recruit, onboard, train, coach, and retain high-quality year-round and seasonal staff
- Build a positive camp culture focused on teamwork, belonging, safety, and exceptional service
- Establish clear expectations and provide ongoing feedback and professional development
- Develop team members who confidently deliver engaging, relationship-centered experiences
- Model YMCA values and strong leadership across all areas of camp operations
- Develop and manage the annual operating budget in partnership with Association leadership
- Monitor enrollment, participation, revenue, expenses, staffing, and event performance
- Establish measurable goals that support program growth, guest satisfaction, and financial sustainability
- Use participation data, financial results, surveys, and guest feedback to guide decisions
- Contribute to strategic planning that supports the continued growth and long-term success of Camp Triangle Hills
- Maintain high standards for the appearance, safety, cleanliness, and functionality of camp facilities, grounds, and equipment
- Identify and coordinate maintenance needs to ensure the property remains welcoming and event-ready
