Operations Coordinator – Residential Housing Services

Job Location
Crossroads Group Home
Kansas City, Missouri

Department
Community Mental Health Center

Position Type
Full time

Work Schedule
7:00AM - 3:30PM

Hours Per Week
40

Job Description
About University Health Behavioral Health
University Health Behavioral Health is seeking an organized, detail-oriented, and reliable Operations Coordinator to join our Residential Housing team. Located in the heart of Kansas City, our department operates a diverse continuum of care, including intensive group homes and supportive housing sites (residential clustered apartments) for adults with severe and persistent mental illness. The Operations Coordinator plays a vital role in ensuring our buildings run smoothly, our staff is supported, and our clients have a safe, well-provisioned environment to focus on their recovery.

Why You’ll Love Working Here
If you excel at logistics, problem-solving, and keeping things organized behind the scenes, this role allows you to make a tangible difference in the behavioral health field. You will serve as the operational backbone of our housing department, working closely with residential managers and leadership to keep our facilities functioning at their best. We foster a collaborative, supportive environment where your organizational talents are valued, professional growth is encouraged, and work-life balance is a priority.

Key Responsibilities

• Scheduling Logistics: Assist in managing, updating, and coordinating the department's staffing schedules to ensure proper coverage across all housing sites.
• Supply & Inventory Management: Oversee the ordering, inventory tracking, and distribution of essential supplies for the sites, including food, household items, and office necessities.
• Facilities Coordination: Inspect facilities, submit maintenance work orders, and coordinate with vendors to ensure all residential buildings and offices are well-maintained and safe.
• Administrative Support: Assist with the general administrative needs of the housing department, including data entry, compliance paperwork, and report preparation.
• Front Desk & Communications: Manage general phone inquiries, route messages accurately, and periodically man the front desk to welcome visitors, staff, and clients.

Perks of the Position

• Stable Daytime Schedule: Standard Monday through Friday day schedule, providing a reliable and predictable work-life balance.
• Comprehensive Benefits Package: Competitive compensation alongside robust medical, dental, vision, and retirement benefits.
• Collaborative Environment: Work under a supportive leadership team and a Director of Residential Housing who is deeply attentive to the workload and well-being of the staff.
• Mission-Driven Impact: See the direct results of your hard work by ensuring our frontline staff and clients have the resources they need to thrive every day.

Minimum Requirements

1. Associates degree or equivalent in combination of education and experience.
2. Five years in progressively responsible clerical/administrative work.
3. Excellent communication (verbal and written) skills.
4. Professional demeanor and excellent customer relations skills in a stressful environment.
5. Ability to problem solve and handle patient and staff information with tact and confidentiality.
6. Excellent organizational skills, attention to detail, ability to prioritize and multi-task.
7. Computer proficiency in Microsoft Office Suite with advanced skills in Microsoft Excel, Word, and Power Point.
8. A team-oriented individual with the ability to deal effectively with department staff in the resolution of problems and the completion of tasks. Ability to process and integrate complex information and appropriately exercise independent judgment.
9. Demonstrated ability to provide discretion and confidentiality.