Operations Coordinator

About This Role

This role is essential for maintaining operational efficiency, ensuring teams are aligned with organizational goals, and functioning effectively. The Operations Coordinator acts as a central hub for administrative and operational support by collecting operational data, tracking key performance indicators (KPIs), and generating reports to inform management decisions and monitor efficiency.

Responsibilities

• Perform business performance reporting
• Track and manage HSEQ engagement performance
• Manage the technical competency framework
• Manage and coordinate the training calendar
• Monitor compulsory training compliance
• Support and track the PM certification process
• Audit and review approved reviewer status
• Schedule Project Quality Health Checks
• Manage the FTE tracker
• Support consistent use of the Resource Planner
• Manage sales pipeline hygiene
• Perform Win/Loss reporting
• Monitor client feedback activity
• Track key account performance
• Support capability statements and marketing collateral
• Support the bid collateral library
• Support thought leadership content generation and branding initiatives
• Establish and maintain the business unit SharePoint site
• Track the business unit reward and recognition program
• Support continuous improvement initiatives
• Track and administer strategic initiatives
• Act as a key point of contact to engage with other GCC support functions and the E&E GCC lead

Requirements

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Attention to detail and problem-solving capabilities
• Proficiency with office software, project management tools, and data tracking systems
• Ability to work independently and collaboratively across teams

About the Company

At WSP, you can always find opportunities to grow and do what matters to you. They offer a global reach to discover new challenges and chances to work with diverse, talented individuals. WSP works on landmark projects around the world and embraces opportunities to make an even bigger impact in the communities they care about.