About This Role
Overseeing the day-to-day operations of a retail store is the core of this role, ensuring smooth store operations, effective inventory management, efficient vendor and staff coordination, and consistent delivery of an excellent customer experience. This position suits a proactive, detail-oriented professional who can manage operational processes, maintain accurate records, resolve day-to-day challenges, and ensure compliance with company policies and brand standards.
Responsibilities
- Oversee daily store operations and administrative activities to ensure efficiency and consistency
- Serve as the first point of contact for operational issues, ensuring timely identification and resolution
- Coordinate staff schedules, attendance, and routine people-management activities
- Ensure compliance with company policies, operational procedures, and customer service standards
- Oversee stock receiving, inventory counts, stock movements, and regular reconciliations
- Maintain accurate inventory records and investigate discrepancies promptly
- Monitor inventory accuracy, pricing compliance, and stock availability
- Work closely with the Sales and Production teams to prevent stock shortages, overstocking, and operational bottlenecks
- Ensure products are properly documented and managed throughout the inventory process
- Coordinate with vendors to ensure timely deliveries, accurate documentation, and smooth operational transactions
- Liaise with outsourced service providers and internal teams, including Accounts, HR, IT, Marketing, and Legal, as required
- Support the onboarding of new employees by coordinating operational requirements and familiarisation with store procedures
- Oversee store facilities and essential services, including power, internet, water, cleaning, audio equipment, furniture, fittings, and general safety
- Proactively identify and address facility-related issues to minimise disruption to store operations
- Support the resolution of customer service issues and ensure the store consistently upholds Iro Lagos's service and brand standards
- Prepare and maintain accurate operational reports covering inventory, staffing, incidents, sales, and administrative activities
- Ensure reports are submitted accurately and within agreed timelines
- Monitor operational costs and identify opportunities to improve efficiency and reduce avoidable expenses
- Recommend and implement improvements to operational processes, tools, and systems
Requirements
- Minimum of 5 years' relevant experience in retail operations, store management, administration, or a similar operational role
- OND, HND, or Bachelor's degree in Business Administration, Management, Operations, Supply Chain Management, or a related field