Operations Coordinator

About This Role

This Operations Coordinator role involves completing administrative processes for the branch or branches to support operational efficiency, effectiveness, customer satisfaction, and profitability. The coordinator provides superior customer service and communication to both internal and external customers, and supports the branch financial manager by offering guidance and information that contributes to branch performance and profitability.

Responsibilities

• Oversee the accounts receivable process and maintain local collection contacts to support centralized function
• Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion
• Establish and control all related processes to support customer service and branch profitability
• Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations
• Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support that is not maintenance related
• Partner with Fleet Services and establish a collaborative relationship of local / centralized functions to support licensing, permitting, citations and other fleet operations
• Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing and other areas
• Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability
• Use systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement
• Maintain District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires
• Complete projects and tasks as assigned by Branch Financial Manager and District Financial Manager

Requirements

• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to collaborate with branch team members
• Competent written and verbal communication skills
• 2 years+ experience in customer service financial administrative experience
• Agile and quick learner, enjoys collaborative projects and continuous education
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary
• Willingness to work the required schedule
• Willingness to work at the specific location required
• Complete Penske employment application
• Submit to a background investigation (to include past employment, education, and criminal history) and drug screening