About This Role
Coordinating daily customer bookings and managing parcel shipments is at the heart of this Operations Coordinator role, supporting a fast-paced, customer-focused environment. The role involves building strong stakeholder relationships and ensuring efficient operations.
Responsibilities
- Act as a key point of contact for customers, delivering a professional and responsive service across email, telephone, and Microsoft Teams
- Coordinate and manage daily customer bookings, ensuring shipment requirements are processed accurately and efficiently
- Proactively liaise with carriers and couriers to obtain shipment updates and resolve delivery queries in a timely manner
- Monitor and track a high-volume operation, managing approximately 250 parcel shipments each day
- Build and maintain strong customer relationships through regular communication and a customer-first approach
- Utilise the Select Warehouse Management System (WMS) to manage orders, track shipments, and maintain accurate records
- Investigate and resolve customer enquiries, providing clear updates and ensuring a positive customer experience
- Support the end-to-end movement of goods, ensuring customers receive accurate information and outstanding service throughout the shipment lifecycle
Requirements
- Strong customer service experience is essential
- Excellent communication skills - verbal and written
- Able to work within a team environment and off of their own initiative
- Strong and effective organising, planning and process work methods
- Strong IT skills - Excel, Power BI, Microsoft packages
Nice to have:
- Knowledge of multi modal experience (air freight, international movement)
- Knowledge/understanding of customs
Benefits
- Free on-site parking
- 33 days annual leave
- Generous pension scheme with an 8% employer contribution and a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Important Details
- Schedule: Monday-Friday, day time hours (08:00-16:30/08:30-17:00)
- Contract: permanent
- Application deadline: Applications received after the provisional interview date may not be considered
Application Process
- Interviews are provisionally scheduled to take place during the week commencing the 2nd November
- Interviews will be conducted in Tamworth
- Submit your application as early as possible to ensure consideration
