Operations Coordinator

About This Role

This Operations Coordinator role is at the heart of the logistics chain, supporting various aspects of sorting, processing, and managing packages. The position involves ensuring operational efficiency, handling customer interactions, and maintaining a safe work environment.

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintain warehouse systems and ensure operational efficiency
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and provide front desk assistance to customers
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized, and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Perform other duties as assigned

Benefits

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program

Application Process

• If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation
• Meet directly with the site manager

About the Company

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with more than 100 sorting stations and operations across three continents. Their vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology.