About This Role
This remote Operations Coordinator position supports DKI's Operations Team in managing commercial projects for their commercial clients. The role involves high-level customer service, dispatching jobs, monitoring work in progress, and assisting with file auditing for billing.
Responsibilities
- Communicate client's service level requirements to DKI Service Providers for new projects, including billing price list, Not to Exceed costs, work limitations, and Purchase Order approvals
- Assist DKI Operations Team members in evaluating project scope of work
- Work closely with DKI providers to obtain necessary documents for proposals and billing in a timely manner for client review and approval
- Maintain up-to-date job file records in DKI’s CRM job platform by adding documents, estimates, and photos
- Recognize and resolve any project-related issues to ensure client customer satisfaction
- Establish and maintain positive relationships with DKI Service Providers to ensure best-in-class service for DKI Clients
- Manage multiple projects simultaneously with multiple clients
- Audit and review estimates and projects for estimate accuracy and invoice submission
- Participate in on-call rotation
- Perform all other duties as assigned
Requirements
- Highly skilled at project management; able to manage multiple projects with various deadlines
- "Team Player" willing to assist the Operations Team with urgent incoming client jobs
- Take initiative in responding proactively to client and DKI Service Provider needs and requests as knowledge and familiarity with the position grows
- Strong organization and time management skills, with the ability to organize and schedule assignments to meet priorities and critical work deadlines
- Strong attention to detail and communication skills; effectively able to communicate both verbally and in writing
- Ability to perform under stress and thrive in a fast-paced, intense work environment
- Ability to analyze, diffuse, and problem-solve situations by negotiating and acting as an intermediary
- Work efficiently and effectively, both independently and as a team
- Excellent client and customer service skills
- Strong business software skills - Microsoft Teams, Microsoft Outlook, Microsoft Office apps
- Must conduct themselves according to the DKI Core Values and demonstrate the ability to make significant decisions and exercise sound business judgment in the interest of the department
Nice to have:
- Knowledge of Restoration Industry software (Xactimate, T&M Pro, Moisture Mapping software reports)
Important Details
