Operations Coordinator

About This Role

This operations coordinator role supports tours throughout the UK and Ireland, focusing on building strong supplier relationships and coordinating activities from planning and contracting through to day-to-day administration and issue resolution. The role also involves supporting a team of Trip Leaders in delivering tours and achieving operational excellence.

Responsibilities

• Build strong working relationships with suppliers and Trip Leaders
• Book services with local suppliers, including hotels, coach companies, restaurants and local guides, for all tour groups
• Negotiate contracts with smaller suppliers
• Coordinate itinerary deviations by cancelling or rebooking services and supporting Trip Leaders in delivering revised arrangements
• Complete a wide range of administrative tasks to support operations and Trip Leaders, including running supplier reports and preparing itinerary and tour documents for Trip Leaders
• Review and share traveller feedback with suppliers
• Identify and resolve service and quality issues
• Liaise with departments across the company, including the accounting team in Croatia and central office in the USA
• Resolve supplier and Trip Leader payment queries
• Arrange and lead supplier meetings, both online and in person, as required
• Coordinate operational support for travellers who become unwell or experience disruption to their travel arrangements
• Participate in the out-of-hours support phone rota during the operating season (April–October), no more than once a month

Requirements

• Two years’ administrative experience in a fast-paced, dynamic environment is preferred
• Fluent spoken and written English
• Strong working knowledge of Microsoft Office, particularly Excel, and confidence using multiple databases
• A strong commitment to delivering high-quality service
• Excellent interpersonal and customer-service skills
• A self-motivated and organised approach, with the ability to prioritise independently, meet deadlines and confidently raise barriers to success
• Strong problem-solving and teamwork skills

Benefits

• A distinctive corporate culture with a strong vision and values
• 20 days’ annual leave, plus bank holidays and three personal days
• Public transport reimbursement, subject to an annual cap
• A personal and professional development allowance
• A preventative health allowance
• An inclusive workplace where employees are encouraged to be themselves
• The opportunity to work as part of an international team, collaborating with colleagues around the world