About This Role
Organising people and seeing things through to completion is at the heart of this Operations Coordinator role, which involves keeping jobs moving through the workshop and field service operations. This position suits a proactive, organised, and driven individual who takes ownership and ensures tasks are completed.
Responsibilities
- Take job bookings, speaking with customers, understanding their requirements, and organising work into the workshop or scheduling technicians to attend site
- Schedule technicians, coordinating daily workloads, allocating jobs, and helping ensure technicians are productive
- Chase job updates, speaking directly with technicians to understand where jobs are up to, what's outstanding, and when they will be completed
- Keep customers informed, proactively providing updates on job progress, delays, and expected completion dates without waiting for customers to call
- Follow up parts, checking that required parts have been ordered, chasing delivery dates, and following up anything holding up a job
- Get jobs completed, identifying what is preventing work from progressing and taking action to get things moving
- Get jobs out the door, coordinating completed jobs, customer collections, and handovers so equipment doesn't sit around unnecessarily
- Manage outstanding work, reviewing open Sales Orders daily, identifying jobs that need attention, and following them through
- Coordinate breakdowns and urgent work, helping rearrange schedules and priorities when urgent customer requirements arise
- Maintain accurate job information, ensuring job notes, customer instructions, expected completion dates, and outstanding actions are kept up to date
- Support the Operations Manager, taking ownership of day-to-day coordination and follow-ups so the Operations Manager can focus on running the wider operation
Requirements
- Takes initiative and gets things done without constant supervision
- Is persistent with follow-ups and doesn't let outstanding tasks disappear
- Is comfortable picking up the phone and chasing technicians, suppliers, and customers for answers
- Can juggle multiple jobs, deadlines, and changing priorities
- Communicates clearly and confidently with customers and staff
- Takes ownership of problems rather than simply passing them on
- Understands the importance of keeping customers informed
- Has strong organisational skills and attention to detail
- Can make practical decisions and knows when to escalate an issue
- Enjoys working in a busy environment where no two days are the same
- Is confident using computers, job management systems, and scheduling software
- Takes pride in finishing tasks and seeing jobs through to completion