About This Role
Coordinating customer and internal requests is the core of this operations job, ensuring that progress is tracked and both the U.S. and India teams remain aligned. You will serve as the primary point of contact for customers, account managers, technical teams, and stakeholders in both regions, requiring excellent communication and organizational skills.
Responsibilities
- Collect and consolidate requests from customers and account managers
- Coordinate with technical teams to ensure requests are assigned, tracked, and delivered on time
- Monitor status, deadlines, dependencies, and blockers, and follow up proactively on overdue items
- Give the U.S. team and other stakeholders timely updates on progress, delivery dates, and delays
- Escalate risks and critical issues that could affect customer commitments
- Log customer feature requests and issues in a centralized tracker and flag high-priority items
- Act as the coordination point between U.S. and India teams, keeping priorities, timelines, and ownership aligned
- Gather requirements from new India customers and partner with account managers to act on them
- Collect daily updates from engineering teams on progress, blockers, and pending items
Requirements
- Operations, or a related field
- 0-3 years of experience in operations, project coordination, or customer success
- Excellent written and verbal communication skills
- Strong organizational skills, attention to detail, and follow-up
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Comfortable working with U.S. teams across time zones
- Proficiency in Excel, Google Sheets
Nice to have:
- Excellent communication skills, both written and verbal
- Candidates who are ready to work hard and take ownership
- Familiarity with customer onboarding or account management
Benefits
- Food provided
- Health insurance
- Provident Fund