About This Role
Operations Coordinators manage relationships with Network Carriers to ensure compliance, delivery performance, timely billing, and overall customer satisfaction. This role involves coordinating various tasks to support the supply chain division.
Responsibilities
- Print delivery tickets for inbound trucks and fax them to Network Carriers
- Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled
- Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations
- Manage the Open RA report (monthly)
- Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client
- Respond to pending invoice questions from the Network Carrier Invoicing Team
- Validate and update complete dates in iDirect for orders that have a scheduled date
- Assist Operations Supervisor with building return trucks
- Serve as backup for Operations Supervisor’s phone and email
- Perform other duties as assigned
Requirements
- Operations background (Logistics and/or Transportation)
- Meets corporate competency model requirements
- Organization skills
- Ability to understand and follow work procedures
- Communication skills (verbal and written)
- Ability to build professional relationships
- Practical Learning skills
- Bachelor's degree preferred
- One (1) year or more years related experience required
- Candidates must be authorized to work for any employer in the United States without requiring current or future visa sponsorship
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Important Details
- Schedule: Monday-Friday 8:00 a.m. – 5:00 p.m.
About the Company
When Fortune 500 businesses and new startups need supply chain solutions, they look to Ryder's industry-leading logistics experts. Ryder is an industry-leading Fortune 500 company.
