About This Role
An Operations Coordinator who can strengthen cross-departmental alignment, support supervisors, and help create a positive, high-performing work environment will fit well in the logistics team. This role supports the Operations team and helps drive performance, strengthen leadership, and improve operational processes.
Responsibilities
- Support and guide supervisors in achieving service levels, performance metrics, and quality objectives
- Analyze operational data, identify performance trends, and develop action plans for improvement
- Identify operational inefficiencies and recommend solutions to improve processes and results
- Collaborate with Workforce, Quality Assurance, Training, and HR to ensure operational alignment
- Coordinate retention initiatives with HR by identifying attrition trends and developing employee engagement strategies
- Support client escalations and communication while maintaining a client-first approach
- Promote accountability, teamwork, and a positive work environment
- Address performance concerns, mediate conflicts, and encourage open communication and transparency
- Contribute to the development and implementation of new procedures and updates to existing SOPs
- Support new projects, process improvements, and departmental rollouts
Requirements
- 3 to 5 years of experience in team leadership and operations oversight
- Strong understanding of processes, KPIs, and client expectations
- Excellent communication, interpersonal, and problem-solving skills
- Ability to analyze performance data and translate findings into actionable improvements
- Experience handling escalations, resolving conflicts, and managing performance concerns
- Strong organizational skills and the ability to manage multiple priorities
- Professionalism, accountability, discretion, and sound judgment
- Emotional intelligence and the ability to lead through collaboration and empathy
- Adaptability, initiative, and a continuous improvement mindset
- Upper intermediate English (written and oral)
Benefits
- Expand your leadership impact across the department
- Contribute directly to operational performance and continuous improvement
- Strengthen collaboration between Operations and support departments
- Help develop supervisors, improve employee engagement, and support retention
- Take an active role in shaping processes and supporting new initiatives at Grupo Levanter
About the Company
At Grupo Levanter, strong leadership is built on accountability, collaboration, and continuous improvement.
