About This Role
An Operations Coordinator supports the smooth daily operations of stores by assisting with technology, point-of-sale systems, inventory, customer communications, and maintenance follow-up. This role is ideal for a tech-savvy, detail-oriented problem-solver who enjoys retail, learns systems quickly, and likes figuring things out.
Responsibilities
- Provide day-to-day support for store iPads, computers, printers, and related equipment
- Assist employees with point-of-sale (POS) system questions, troubleshooting, and basic training
- Help maintain accurate inventory records, investigate discrepancies, and support inventory counts and transfers
- Answer and route telephone calls professionally while providing helpful customer service
- Support retail operations, including product knowledge, store organization, merchandising, and customer needs
- Track maintenance requests for stores, equipment, and facilities; follow up to help ensure requests are completed
- Document recurring technical or operational issues and help identify practical solutions
- Communicate clearly with store teams, managers, vendors, and service providers
- Assist with other retail operations and administrative projects as needed
Requirements
- Comfortable using computers, iPads, apps, and web-based systems
- Familiarity with POS systems and retail technology
- Understanding of retail inventory, stock counts, receiving, transfers, or product organization
- Strong telephone and customer-service skills
- Organized, dependable, and able to follow up on multiple requests
- Naturally curious and tech-minded - a nerd at heart who enjoys troubleshooting is a definite plus
- Able to communicate clearly and work well with a variety of team members
- Retail experience preferred
Benefits
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
