Operations Coordinator

About This Role

This role is for an experienced and highly organised Clinical Operations Coordinator with a background in Medical Coding, supporting the smooth day-to-day functioning of multidisciplinary therapy services. The position suits someone with strong healthcare administration experience who is comfortable managing clinical records, coordinating therapists and schedules, supporting training and school operations, and maintaining high standards of documentation and compliance.

Responsibilities

• Manage and maintain clinical and administrative records across the organisation, including records and other internal documentation systems
• Oversee medical coding and related documentation, ensuring records are complete, accurate and compliant with applicable requirements
• Present documents for regular file audits and ensure documentation is maintained consistently across departments
• Review documentation relating to ABA, Speech Therapy and Occupational Therapy, including timeliness and completion of required records
• Coordinate staff schedules, calendars and operational requirements
• Support school coordination, including communication, scheduling and administrative follow-up relating to therapists working within schools
• Coordinate BE's professional training programmes, participant records, schedules and administrative requirements
• Maintain records relating to staff training, professional development and partnerships
• Coordinate with clinical supervisors, therapists, front-office staff and management to ensure administrative tasks are completed within required timelines
• Track outstanding documentation and follow up with relevant team members
• Support internal audits, compliance checks and preparation of documentation when required
• Assist with collecting and maintaining client/parent feedback and other service-quality records
• Support general administrative and operational projects assigned by management

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Medical Administration or a related field
• Previous experience in medical coding is required
• Experience working within a clinic, hospital, medical centre, therapy centre or other healthcare environment OR school/nursery is necessary
• Strong understanding of clinical documentation and medical records management
• Excellent organisational and follow-up skills
• Strong attention to detail and ability to identify missing or incomplete documentation
• Good written and spoken English
• Strong working knowledge of Microsoft Office / Microsoft 365
• Strong working knowledge of AI tools to assist with organizing