Operations Coordinator

About This Role

This operations coordinator role involves a wide range of administrative duties, including allocating studies to radiologists, managing information, logging activities, and liaising with clients. The coordinator acts as the main point of contact for the radiologist team, disseminating information, messages, and inquiries while working with multidisciplinary team members and other health professionals.

Responsibilities

• Allocate studies in line with clients’ service level agreement (SLA) and radiologists’ skill mix and availability
• Maintain accurate client activity logs
• Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
• Respond to all client and radiologist queries and requests
• Ensure reports are in line with turnaround time requirements
• Collaborate within the operations team to ensure smooth transition and coverage of all work
• Action tasks set by radiologists via our systems and email
• Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
• Take on ad-hoc tasks and operational projects, as requested

Requirements

• Quick and effective problem-solving skills, especially in high-pressure situations
• Ability to make informed decisions to address issues promptly and efficiently
• A customer-centric approach with a focus on providing exceptional service to clients and clinicians
• Excellent verbal and written communication skills
• Strong ability to interact with clients, radiologists, and other professionals to facilitate smooth workflows and promptly address any issues
• Highly organized with the ability to prioritise tasks efficiently
• Capability to manage multiple clients and maintain accuracy and attention to detail
• Strong commitment to maintaining high-quality standards and meeting turnaround time
• Proficiency in understanding teleradiology software (i.e., PACS)
• Service and operational background

Nice to have:

• Experience in healthcare or radiology department management, preferably with exposure to teleradiology operations
• Demonstrated understanding of radiology imaging modalities, protocols, and procedures (education will also be provided)
• Bachelor’s degree preferred

Benefits

• 20 days of annual leave, in addition to bank holidays (increasing with length of service)
• Access to NHS Discount Scheme
• Career progression opportunities within a growing organisation
• A collaborative and inclusive team culture across clinical and technical functions