Operations Coordinator

About This Role

This Operations Coordinator role is crucial for maintaining the daily operations of a healthcare organization, supporting the Director of Primary Care Services. The coordinator will help improve operational efficiency, maintain quality standards, and reinforce communication across multiple locations. It suits a proactive individual who can work independently in a fast-paced environment.

Responsibilities

• Assist in research, observation, and problem-solving within the organization under the instruction of the Director of Primary Care Services
• Provide hands-on support in collaboration with IT and clinical staff to troubleshoot issues with medical equipment and software
• Manage the Operations Ticket / Help Desk system by making initial assessments, prioritizing, taking initial troubleshooting steps, and redirecting as appropriate
• Assist with the development and implementation of process improvement plans
• Re-educate and train on updated clinical protocols and workflows
• Assist with tying in new locations to existing third-party accounts, software, and relationships
• Perform other projects and tasks as assigned by the Director of Primary Care Services
• Utilize crucial conversations and crucial accountability skills to foster a performance-oriented and feedback-driven environment

Requirements

• High school diploma or GED required
• Ability to work independently and take initiative
• Strong organizational and prioritization skills
• Excellent oral and written communication skills
• Effective time management
• Detail-oriented
• Ability to process information and implement solutions
• Proficiency in utilizing clinical software systems, including Shared Drives, Electronic Medical Records, Project Management Workspaces, and Data Management and Reporting Software
• Demonstrates strong leadership skills and Cahaba Core Cultural Competencies (C4s)

Nice to have:

• Associate's Degree or higher

Benefits

• Comprehensive benefits
• Professional development opportunities
• Supportive and collaborative environment

Important Details

• Travel and on-site presence at CMCF clinical sites multiple times a week is required

About the Company

Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in West Alabama. It is a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care.