About This Role
This Operations Consultant role partners directly with leadership to drive full-scale operational transformation for a growing engineering and construction organization. The successful candidate will evaluate current workflows, build and implement scalable SOPs, and recommend and execute system improvements to support future growth in a highly manual environment.
Responsibilities
- Conduct a full assessment of current operations, identifying inefficiencies, bottlenecks, and breakdowns
- Perform root cause analysis to address gaps in workflows and accountability
- Develop a scalable operational roadmap aligned with projected company growth
- Design and implement standard operating procedures (SOPs) across order management, purchasing, production workflows, and administrative/back-office functions
- Create structured documentation to ensure consistency and scalability
- Train staff and leadership on newly implemented processes
- Evaluate current tools (QuickBooks, Fulcrum, manual workflows)
- Recommend and lead implementation of ERP or operational systems aligned with future growth
- Identify and implement opportunities to automate paper-based processes
- Streamline the full order-to-cash lifecycle: sales order intake → approval → production → billing → collections
- Improve cross-functional coordination between operations, admin, and leadership
- Implement controls to prevent errors and missed steps
- Build and implement budgeting and forecasting frameworks
- Establish KPIs and reporting to improve visibility into operational performance
- Partner with leadership and external CPA to enhance financial processes
- Work directly with a highly hands-on ownership team to drive change
- Help transition leadership out of day-to-day operational bottlenecks
- Improve structure across administrative functions including AR, payroll, and order processing
Requirements
- Proven experience as an Operations Consultant, Process Improvement Consultant, or similar
- Strong background in building SOPs and scaling operations in manual environments
- Experience evaluating and implementing ERP systems (QuickBooks migration strongly preferred)
- Prior experience in engineering, construction, manufacturing, or project-based environments highly preferred
- Deep understanding of order-to-cash workflows, purchasing, and production operations
- Experience implementing budgeting and forecasting processes
- Strong communication skills with the ability to influence hands-on leadership teams
- Ability to operate both strategically and tactically (execution-focused)
