Operations Consultant

About This Role

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates. This role involves client service, store presentation, merchandising, and operational tasks, ensuring compliance with company standards and contributing to inventory control.

Responsibilities

• Provide friendly, professional, and knowledgeable service to clients as needed during store business hours
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS
• Assist in maintaining standards of cleanliness and organization within the cashier zone
• Be aware of and assist in maintaining SEPHORA’s merchandising concepts
• Participate in programs to reduce shortage/loss
• Perform shipment receipt and processing in a timely manner
• Organize and maintain stockroom per company standards
• Process transfers, damages, and testers per company standards
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor
• Ensure safety and tidiness standards are respected and maintained at all times
• Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s), or Store Manager
• Ensure compliance with sampling policies and procedures
• Participate in inventory control
• Cross-train in cashier functions (for designated consultants)

Requirements

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity
• Possess good computer, arithmetic, and organizational skills
• Ability to multi-task, while being attentive to the needs of clients and the business
• Effective time management, problem-solving, and communication skills
• High School graduate or equivalent
• Flexible availability including evenings, weekends, and holidays is required

Benefits

• Performance-based bonus opportunities
• Competitive benefits program
• Robust learning and development initiatives aimed at promoting employee support and recognition

Important Details

• Schedule: Full Time

About the Company

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. As part of its commitment to transparency and efficiency, it utilizes Artificial Intelligence (AI) technologies in its recruitment process to assist in the initial screening and evaluation of applications.