Operations Analyst Payment Operations

About This Role

This rotational role within Canada Payment Operations involves learning and training to support functions across multiple teams. The Operations Analyst will execute assigned tasks and functions to the highest standards to support daily operational business objectives, serve corporate clients, and manage risks appropriately. The candidate must be flexible to shift rotation.

Responsibilities

• Provide production support activities including data entry and verification functions
• Support Continuous Link Settlement (CLS) process during the processing window
• Input monthly capacity metrics for reporting
• Liaise with other departments as applicable to support day-to-day functions
• Ensure all monthly status logs are updated and accurate
• Execute other control related duties/functions as assigned to department
• Actively support efforts that strive for continued Operational Excellence within the organization
• Support end user and performance acceptance testing as applicable
• Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS - Global banking System
• Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)
• Process manual payments/accounting entries
• Process Electronic Funds Transfer (EFT) files
• Monitor daily workflow within the team, making adjustments as necessary
• Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met
• Monitor payment queues to ensure all items are processed timely and cleared by end of processing day
• Drive process improvements to increase efficiency and timeliness metrics
• Process Exotic Currency payments
• Maintain records per retention policy
• Handle other payment process-related duties/functions as assigned including Data Entry into various systems supported

Requirements

• Three to five years of experience within Operations

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Canada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, and Client Account Management, servicing large Corporate, Commercial, and Business Banking clients.