About This Role
This operations analyst role supports the delivery, stability, and ongoing improvement of global engineering applications and infrastructure. It suits a candidate with strong experience in CAD/CAM/PDM/PLM application support, engineering systems, infrastructure operations, troubleshooting, and IT service management.
Responsibilities
- Provide global operational support for CAD, CAM, PDM, PLM, Engineering Applications, and Infrastructure Engineering Systems
- Troubleshoot and resolve incidents, service requests, and technical issues within agreed service levels
- Support engineering applications including CATIA, 3DEXPERIENCE, ENOVIA, PTC, SolidWorks, Siemens NX/UG NX, Jama Connect, and CoLab
- Monitor production environments, identify recurring issues, and contribute to problem management and permanent resolutions
- Perform environment maintenance activities including patching, upgrades, backups, access management, health checks, and documentation
- Support platform upgrades, data migration, environment management, and service transition activities
- Prepare operational reports, issue reports, dashboards, KPIs, and service performance metrics
- Coordinate with Service Desk, Product Owners, Platform Owners, Infrastructure Teams, Service Managers, and external vendors
- Support continuous improvement initiatives focused on service stability, efficiency, performance, and user satisfaction
- Participate in major incident recovery and provide support outside normal working hours when required
Requirements
- 3–5 years of experience in CAD/CAM/PDM/PLM, Engineering Application Support, Infrastructure Operations, or IT Service Operations
- Strong troubleshooting and problem-solving skills in engineering application environments
- Hands-on/support experience with one or more of:
- CATIA / CATIA V6
- 3DEXPERIENCE / 3DDashboard
- ENOVIA / Engineering Central
- PTC
- SolidWorks
- Siemens NX / UG NX
- Jama Connect
- CoLab
- Knowledge of MQL, VBA, basic scripting, data analysis, and service reporting
- Experience with server/virtual infrastructure, environment management, backups, upgrades, and data migration
- Understanding of engineering system integrations and enterprise applications
- Ability to analyze operational data, define KPIs, and identify service improvement opportunities
- Strong communication, stakeholder management, and coordination skills
- Ability to work independently and manage priorities with limited supervision
- Willingness to work UK shifts and provide support during critical incidents/upgrades when required
