OPERATIONS ANALYST II

Your Specific Responsibilities The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness, and Excellence in all aspects of their work.

Informatics

• Primary point of contact for required training and utilization of HMS EHR enhancements required for the Clinical division in Polk and Hardee Counties.
• Advises on technology developments or software enhancements or changes to the HMS EHR.
• Provides consultation, technical training, and support to end users of the HMS EHR.
• Familiar with the clinical divisions’ concepts, practices, and procedures.
• Work with operations staff to evaluate and recommend new or modified enhancements to HMS EHR to support clients and staff.
• Evaluate utility of proposed software or hardware technology to HMS EHR.
• Assist Quality Assurance in testing HMS EHR system operations and processes to ensure proper functioning.
• Assists in planning, coordinating, and establishing methods, processes, and standards for work performed by staff to ensure HMS EHR needs of end users are achieved.
• Maintains a current database of all data capture software specific to a division, such as HMS EHR, Eaglesoft, PRISM, etc. for each of the divisions and programs within FDOH- Polk.
• May participate in studies, assessments, evaluations of data collection, data management, adoption of technology, and use of information to improve clinic and population health.
• Assists other divisions as appropriate and as requested in evaluation of software and technology enhancements/use in the performance of the respective division’s duties.
• Provides technical assistance to other divisions as requested.
• Ensures implementation of best practices and adherence to DOH policy related to electronic data transmission, storage, HIPAA, information security standards, data archiving practices, records management, and other aspects of electronic data management.
• Assists as appropriate in analyzing and identifying appropriate data measuring progression toward goals and objectives of FDOH- Polk and the appropriate division/program.
• Participates in committees as requested for the evaluation and assessment of various electronic systems used by FDOH- Polk, such as the telephone committee.
• Participates in statewide HMS EHR user groups and work groups to promote and develop future EHR enhancements to program systems and processes.

HMS Support

• Remove items from the duplicate list in HMS.
• Add and remove cash drawers as needed.
• Create and edit new/existing users as needed.
• Create/disable position numbers.
• Unlock charts in HMS for clinical staff.
• Add providers as needed.
• Resolve lab errors.
• Maintain help tickets with good documentation.
• Write effective documentation for solved problems that can be used by other technicians to solve similar or identical problems in the future.
• Complies with HIPAA and FDOH policies as to privacy and security practices.
• Performs other duties as required.

Required Knowledge, Skills, And Abilities

• Agency policies and procedures as well as Industry Best Practices related to Scheduling, Eligibility, EHR, Records Security and Safety.
• Computer use – Microsoft Office – Word, Excel, PowerPoint, Eaglesoft, HMS.
• General office procedures, equipment, and practices.
• Basic financial internal controls.
• Customer Service Techniques.
• Legal Guidance on confidentiality, HIPAA, Medical Records.
• Techniques of effective communication and coaching techniques.
• Methods and uses of data collection.
• Front desk operations including Managed Care.

Skills In

• Excellent computer software use - Microsoft Office – Word, Excel, PowerPoint, HMS, EagleSoft.
• Managing Records within a Healthcare environment.
• Billing, coding in Healthcare.
• Writing and developing written materials (e.g. reports, policies).
• Time management with multiple priorities.
• Collecting, evaluating, and analyzing data.
• Critical thinking and problem solving.
• Work and coordinate the work of others to accomplish tasks.
• Expert utilization and use of DOH software applications, HMS, Eaglesoft, and related programs.
• Strong computer skills with the ability to use Microsoft Office.
• Strong verbal and written communication skills with the ability to establish/maintain effective working relationships/correspondence with others.

Abilities To

• Establish and maintain effective working relationships with others.
• Provide expert advice and support.
• Organize work and data into a logical format meeting timelines.
• Utilize problem-solving techniques to evaluate work against standards.
• Evaluate systems and processes.
• Work independently.
• Perform research to identify best practices or resources.
• Quickly learn, apply, monitor, and train others.
• Understand and apply rules, regulations, policies, and procedures relating to Medical Records.
• Prepare reports relating to clinic and clerical functions, plan, organize, and coordinate work assignments.
• Communicate timely and effectively across a variety of groups and subjects.
• Accurately proof documents and use correct grammar usage.
• Plan, organize, and coordinate work activities while handling multiple priorities and deadlines.

Qualifications

• Current Florida Driver License.

Other Job-related Requirements For This Position Information Custodian/Delegate – Serves as Information Custodian for assigned information sets; maintains confidentiality of the information in accordance with state and federal statutes, rules, regulations, and Department of Health Information Security Privacy Policy, in accordance with Security Policy 3.9.

Property Custodian/Delegate – Assigned responsibility for control of department assets.

Emergency Duty: Incumbent may be required to work before, during, and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Mission Florida Department of Health Mission, Vision, and Values: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision To be the Healthiest State in the Nation.

Values Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work Bartow, FL

The Benefits Of Working For The State Of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions.

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

Please Be Advised Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with the Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.