The Operations Analyst supports Herc Rentals' branch and field operations through operational reporting, system support, data management, testing, and process improvement. This role helps maintain critical operational data, supports enterprise systems, and delivers timely solutions to both recurring and ad hoc business needs, working closely with various corporate departments. Reporting within the Operations department, the Operations Analyst serves as a trusted resource for operational support, reporting, data governance, and system enhancements.
Responsibilities
Maintain the Cat Class hierarchy by partnering with Fleet, Accounting, and other departments to ensure data accuracy, consistency, and governance
Develop, maintain, and distribute operational reports used by leadership and key business stakeholders
Support recurring and ad hoc reporting requests through data analysis and SQL-based research
Identify trends, discrepancies, and opportunities for operational improvement
Serve as the Subject Matter Expert for re-rent operations, providing process support, issue resolution, and continuous improvement recommendations
Support Salesforce initiatives through reporting, communication, training, and operational guidance
Support user acceptance testing (UAT), validations, and implementation readiness activities in RentalMan and other boundary applications
Investigate and assist with system-related issues and support requests from field and corporate teams
Requirements
Bachelor's degree in Business Administration, Business Management, Operations, or a related field
Two or more years of experience in equipment rental, construction, fleet operations, business operations, or a related industry preferred
Experience with SQL and data analysis preferred
Familiarity with RentalMan, Salesforce, or other enterprise systems
Experience supporting process improvement initiatives
Strong proficiency in Microsoft Excel (x-lookup, pivot tables)
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while collaborating effectively across teams
High attention to detail and commitment to data accuracy
Strong analytical and problem-solving abilities
Excellent organization and time-management skills
Ability to quickly learn new systems and processes
Customer-focused mindset with a passion for supporting operations
Strong follow-through and responsiveness
Benefits
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
401(k) plan with company match
Employee Stock Purchase Program
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
About the Company
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with total revenues reaching approximately $4.4 billion. Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.
Herc Rentals is a premier, full-service equipment rental company providing customers with the equipment, services, and solutions they need to achieve optimal performance safely, efficiently, and effectively.
