Operations Analyst

About This Role

This Operations Analyst position offers an opportunity to build a career in insurance operations within the Melbourne team. Reporting to the Compliance & Operations Manager, you will provide Business Enablement support across operational functions, helping to strengthen effectiveness and support growth through reporting, system testing, issue resolution, and workflow improvement.

Responsibilities

• Produce accurate operational reporting and data analysis, including binder-related reporting
• Conduct user acceptance testing (UAT) and other testing for new systems, enhancements, and process changes
• Analyse and support the resolution of system, process, and operational issues
• Support new systems and processes that enable revenue growth and strategic initiatives
• Map, document, and improve operational workflows and procedures
• Identify opportunities for system enhancement, automation, and control improvements
• Support data integrity and operational initiatives across Compliance, Claims, and other business areas
• Collaborate with stakeholders across the business to support change and continuous improvement
• Perform general administration and office duties as required

Requirements

• Tertiary qualification (Bachelor's degree or higher)
• Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel
• Excellent analytical, reporting, and data management skills
• High attention to detail with strong organisational and time management abilities
• Excellent communication, stakeholder engagement, and problem-solving skills
• Ability to take ownership, use initiative, and manage competing priorities
• Experience in data analysis, reporting, or operational support roles is highly regarded
• Experience in financial services or insurance is advantageous
• Exposure to system testing, process mapping, workflow improvement, compliance, claims, or underwriting operations would be beneficial

Benefits

• Winners of Top Insurance Employers 2022, 2023, and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia)
• 'Excellence Program' encourages and rewards a culture of high-performing individuals and teams
• 'You Do You Day' – an annual additional leave day to do something that brings you joy
• Commitment-free social club, with monthly in-office catch-ups and quarterly events
• Annual end of financial year and end of calendar year events
• Optional annual charity volunteering day, facilitated by us
• 3 additional personal leave days per year
• Flexible public holidays – you can “Swap” 2 public holidays for a more culturally significant day to suit you

About the Company

This company offers an opportunity to grow your career in a supportive and collaborative environment that values innovation, reliability, and continuous improvement. It is a business that is redefining insurance.