About This Role
This Operations Analyst position offers an opportunity to build a career in insurance operations within the Melbourne team. Reporting to the Compliance & Operations Manager, you will provide Business Enablement support across operational functions, helping to strengthen effectiveness and support growth through reporting, system testing, issue resolution, and workflow improvement.
Responsibilities
- Produce accurate operational reporting and data analysis, including binder-related reporting
- Conduct user acceptance testing (UAT) and other testing for new systems, enhancements, and process changes
- Analyse and support the resolution of system, process, and operational issues
- Support new systems and processes that enable revenue growth and strategic initiatives
- Map, document, and improve operational workflows and procedures
- Identify opportunities for system enhancement, automation, and control improvements
- Support data integrity and operational initiatives across Compliance, Claims, and other business areas
- Collaborate with stakeholders across the business to support change and continuous improvement
- Perform general administration and office duties as required
Requirements
- Tertiary qualification (Bachelor's degree or higher)
- Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel
- Excellent analytical, reporting, and data management skills
- High attention to detail with strong organisational and time management abilities
- Excellent communication, stakeholder engagement, and problem-solving skills
- Ability to take ownership, use initiative, and manage competing priorities
- Experience in data analysis, reporting, or operational support roles is highly regarded
- Experience in financial services or insurance is advantageous
- Exposure to system testing, process mapping, workflow improvement, compliance, claims, or underwriting operations would be beneficial
Benefits
- Winners of Top Insurance Employers 2022, 2023, and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia)
- 'Excellence Program' encourages and rewards a culture of high-performing individuals and teams
- 'You Do You Day' – an annual additional leave day to do something that brings you joy
- Commitment-free social club, with monthly in-office catch-ups and quarterly events
- Annual end of financial year and end of calendar year events
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year
- Flexible public holidays – you can “Swap” 2 public holidays for a more culturally significant day to suit you
