Operations Analyst

About This Role

This Operations Analyst role supports the administration of loss-sensitive insurance programs, including Workers Compensation, General Liability, and Commercial Auto. The position involves accurate calculation and reconciliation of premium and claim-related transactions, deductible recoveries, and program adjustments, while providing excellent service to stakeholders.

Responsibilities

• Calculate and process premium adjustments, deductible billings, and program reconciliations in accordance with policy terms and company guidelines
• Prepare and issue invoices for premium adjustments and deductible recoveries
• Record, reconcile, and monitor cash transactions related to claims activity and premium adjustments to keep receivable balances within established targets
• Follow up on collections for deductible recoverable amounts
• Maintain accurate records and documentation within company systems and reporting tools
• Communicate effectively with insureds and brokers regarding inquiries, assisting with insurance renewals in collaboration with internal teams
• Provide problem-solving support and technical assistance to team members, underwriters, insureds, and brokers
• Research and resolve variances/discrepancies, collaborating with brokers and insured partners to confirm necessary actions in accordance with organizational serving goals

Requirements

• Excellent communication and interpersonal skills to collaborate with diverse internal and external stakeholders
• Strong analytical skills with the ability to interpret complex data and identify areas for process improvement
• Experience in the insurance industry, particularly in claims and program adjustments is a plus
• Bachelor’s degree preferred or equivalent experience in a related field
• Proficient in financial record-keeping and invoicing processes, with keen attention to detail and proficiency in Microsoft Office Suite with a strong background in Excel

About the Company

Starr is a global leader in commercial insurance with over a century of expertise, empowering employees to innovate, make impactful decisions, and build lasting client relationships worldwide. It operates with an entrepreneurial culture and leverages financial strength and industry experience to deliver solutions for clients.