About This Role
An Operations Analyst manages resource and operational administration, ensuring smooth onboarding and offboarding processes, accurate record-keeping, and efficient reporting. This role supports various departmental activities, from budgeting to employee engagement, and focuses on continuous process improvement.
Responsibilities
- Manage end-to-end resource administration, including onboarding, offboarding, contract renewals, extensions, system access, and headcount tracking
- Coordinate with hiring managers and line managers to facilitate resource movements and maintain accurate contingent worker profiles and records in Workday
- Track contract validity, renewals, and extensions, including LAN IDs, PPM access, and access cards
- Maintain accurate records of permanent, temporary, and vendor resources across GIPS departments, including resource allocation and budget details
- Support headcount, FTE, professional services, rental, and departmental budgeting activities
- Prepare monthly, ad hoc, and operational reports covering headcount, budgets, resource movements, onboarding/offboarding, and other departmental activities
- Support resource reporting, data analysis, and management reporting requirements
- Generate and maintain reports using platforms such as PPM, Jira, Qlik, and other relevant systems
- Maintain accurate PPM data and ensure timely updates to support resource planning and reporting
- Respond to audit requests and compliance queries by preparing accurate and timely information on permanent, temporary, and vendor resources
- Maintain resource records, departmental organizational charts, and supporting documentation to ensure data accuracy and audit readiness
- Review and improve onboarding, offboarding, and resource administration processes to enhance operational efficiency
- Support process improvement and automation initiatives to streamline workflows and reduce manual effort
- Maintain up-to-date process flows, forms, user guides, and standard operating procedures on SharePoint and shared platforms
- Coordinate floor logistics and maintain seating plans for GIPS-occupied floors
- Monitor seating capacity, space utilization, and related rental budgets to support effective office planning
- Coordinate employee engagement activities, departmental events, training sessions, workshops, town halls, and offsite meetings