Operations Analyst

About This Role

This role focuses on administering and supporting employee benefit programs, including health and welfare, spending accounts, retirement, and voluntary benefits. The Benefits Analyst will manage system events, process adjustments, and support annual enrollment activities, ensuring data integrity across various platforms. It suits a professional with strong analytical skills and a thorough understanding of benefit plan designs and compliance.

Responsibilities

• Administer and support employee benefit programs, including health and welfare, spending accounts, retirement, and voluntary benefits
• Manage benefit-related system events and transactions
• Process and review special benefit adjustments, refunds, and corrections
• Support annual enrollment and ongoing benefits administration activities
• Monitor and maintain benefit eligibility and coverage records
• Serve as a subject matter expert for benefits processes within HRIS and other related systems
• Monitor and maintain data integrity across HR, payroll, vendor, and benefits platforms
• Manage recurring vendor file transmissions, uploads, and data exchanges
• Support system testing, configuration validation, and implementation of benefit plan changes
• Audit benefit deductions to ensure alignment between benefit elections and payroll processing
• Investigate and resolve benefit deduction discrepancies and payroll exceptions
• Support preparation and review of ACA reporting, including Forms 1094 and 1095
• Conduct HSA, FSA, commuter/transit, and other benefits-related audits
• Perform nondiscrimination testing and compliance reviews for employee benefit plans
• Assist with internal and external audits
• Produce recurring reports related to premiums, deductions, billing, eligibility, and benefit administration
• Document processes, controls, and standard operating procedures
• Participate in system enhancement projects and process improvement initiatives
• Respond to employee and internal stakeholder inquiries related to benefits operations and systems
• Troubleshoot benefit system issues and coordinate resolution with appropriate partners
• Provide operational support and guidance to Benefits, Payroll, and HR teams

Requirements

• Associate's degree in Human Resources, Business or closely related field
• A minimum of 3 years of related benefits experience
• Proficiency with Microsoft Office and ability to learn and utilize company information management systems
• Proven ability to work effectively in a team environment with associates
• Capability of effective planning and priority setting