This Operations Analyst role provides a single, reliable view of end-to-end supply chain performance across Africa, converting operational, logistics, systems, and cost data into actionable business insights. The position integrates performance reporting, logistics cost optimization, process standardization, systems enablement, and transformation tracking to improve service, cost, visibility, control, and operational efficiency. It serves as a central analytical and coordination point across markets, functions, and external partners, supporting fact-based decision-making and continuous improvement in complex African operating environments.
Responsibilities
Build and maintain standard dashboards covering OTIF, cost, inventory, lead time, transport, and service performance
Consolidate supply chain KPIs across Africa and deliver monthly, quarterly, annual, and HQ reporting on time and in full
Translate data into clear insights, risks, opportunities, and recommendations for performance reviews
Validate, reconcile, and govern data across ERP, planning, tracking, and reporting platforms
Monitor data quality, system accuracy, and adoption; support implementation and stabilization of planning and operational systems
Identify automation opportunities and act as the interface between Operations and IT/Tech
Drive adoption of Cargo Flows, CONNECT, and other visibility tools
Lead monthly and quarterly cost-to-serve reviews and analyze logistics spend, budget variances, and cost drivers
Provide remediation plans, support bottom-up budgeting, and quantify initiative impact and value delivery
Identify savings, cost avoidance, and efficiency opportunities across freight and operations
Develop and maintain SOPs and common operating practices across markets
Identify process inefficiencies and lead or support Lean and continuous improvement initiatives
Drive process consistency, cycle-time reduction, compliance, and best-practice sharing while allowing for market realities
Support transformation initiatives and track milestones, risks, actions, savings, and benefits realization
Assist with user training, change management, and adoption of new tools and processes
Measure and report performance improvements and escalate delivery risks or delays
Collaborate with Planning, Supply Chain, Sales, Customer Service, Finance, Procurement, IT/Tech, country teams, and external partners
Support quarterly and annual operational and portfolio performance reviews, including hit-list and action tracking
Communicate performance gaps, root causes, decisions, and required actions in a clear and timely manner
Requirements
Degree in Supply Chain, Logistics, Operations Management, Business Analytics, or a related field
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5 to 10 years of relevant experience in supply chain, logistics, planning, performance management, or operations analysis
Strong FMCG experience, preferably in high-volume and multi-market operations
Practical experience with cross-border logistics, cost analytics, process improvement, systems, and performance reporting
Experience working within centralized or regional operating models and coordinating multiple stakeholders
Strong knowledge of African supply chain operations, logistics networks, corridors, and cross-border complexities
Advanced data analysis, interpretation, scenario modeling, and structured problem solving
Performance management, KPI design, dashboarding, and insight generation
Financial, cost-to-serve, and logistics cost analytics
Experience with ERP systems, planning tools, tracking solutions, and reporting platforms
Process mapping, SOP development, continuous improvement, and systems enablement
Ability to simplify complex data into clear recommendations for decision-makers
Strong communication, collaboration, and influence across functions, markets, and external partners
High attention to detail, sound judgment, and the ability to operate effectively in a fast-paced environment
