About This Role
An Operations Analyst identifies, researches, and recommends solutions for internal problems within the business cycle, including in sales, loan originations, customer services, delinquent loan collections, and loss prevention. The role involves establishing credit risk decisions, strategic analysis, and process optimization.
Responsibilities
- Provide improvements and modifications to business processes through analysis of risk, default probability, capacity needs, and internal cost efficiencies
- Assist with building simulation tools for Monte Carlo Analysis
- Utilize analytics that drive business enhancements to increase customer experience
- Gather market research data to improve the Company's competitive position in the marketplace
- Assist with key control processes and report administration
- Provide support for databases and applications owned by team
- Communicate and present analytical findings to management and senior leaders
- Research and provide market data to maintain strong understanding of competitiveness related to key industry drivers and improve the Company's competitive position
Requirements
- Bachelor's degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer Science, Information Technology, or a related field required
- Proficient computer skills and ability to quickly learn new computer applications as required
- Strong written and verbal communication skills with the ability to present ideas in a cohesive business-focused and user-friendly language
- Internally motivated with a demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
Nice to have:
- Working knowledge of SQL and/or Python
Benefits
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
