Operating safely, compliantly, and efficiently for a defined group of customer accounts is the core of this role, working alongside account managers and operations peers. This position suits an operations technologist who can service, recommend changes, report, and communicate with customer representatives according to commercial agreements.
Responsibilities
Ensure work is undertaken in a safe manner at all times, and comply with internal, legislative and customer EHS requirements and policies
Complete Legionella sampling to best practice and utilise internal systems to document and monitor Legionella related works
Independently follow and document Legionella positive response process
Competently carry out LCA audit checklist on EVS suppliers, across the area including sites not assigned to
Engage with the Quality, Environment, Heath and Safety (QEHS) Gensuite system and associated tools to manage QEHS documentation and material
Use the QEHS tool to manage RAMS, concern reports and other applications, as well as leading the Management of Change (MOC) process
Plan compliance calendar tasks and inspection tool audits, ensuring evidence gathered
Continual use of Shared drives for external and internal sharing and document management
Complete SharePoint audits on sites within the area to identify gaps, identifying clear deadlines in place to action audit findings
Ensure correct SharePoint access and permissions for colleagues and customers
Undertake Point of Work Risk Assessment (POWRA) where appropriate
Competently carry out operational safety visits as well as verifying audits performed by Operational Analysts
Champion Water Tech Inclusion and Diversity objectives as well as any wellbeing initiatives
Understand the commercial agreement at each assigned customer site and ensure the Account Manager is made aware of any customer requested scope change or over consumption to maintain profitability
Work with the Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met
Ensure the Account Manager is made aware of any Customer Contact changes
Identify opportunities for upgrades to the Account Manager, whether chemical dosing equipment (Chemfeed), training, analytical services or increased scope of supply
Generate quotes for SAP items and liaise with the customer for fulfilment and delivery
Identify margin improvements for account managers to follow through on
Identify opportunities for value generated proposals/proof not promises and working with Account Managers to facilitate and finalise
Undertake all training within the desired timeframe as well as self-directed additional learning
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ensure a service plan is defined by the Account manager
Optimise the service activities at the assigned customers, to maximise productivity and profitability
Assist the Operations Leader to provide adequate cover for Holidays
Execute the service plan, which should contain, as a minimum, scope of supply of services, time and products as well as treatment limits, performance expectations and KPI’s
Communicate basic technical concepts to the customer and seek help for solutions
Communicate with customers and wider Water Tech team, in a professional and timely manner, as well as raising issues with Ops Leaders and Commercial colleagues as required
Complete and submit Consultant Service Reports (CSRs) within agreed timescales and ensure CSRs always detail the Observations, Consequences and Actions for the customers attention
Deliver feedback on operational and technical aspects in technical reviews meetings with customers
Schedule and plan site visits throughout each month efficiently, ensuring Outlook is reflective of plans, ensuring visibility for Operations Leaders for scheduling
Ensure safe chemical delivery and storage procedure followed through awareness and engagement with RAMS, policies and procedures
Compile operations manual for customer sites as well as auditing those for other sites within the local area with support from others in Operations Team
Calibrate personal and onsite equipment and generation of calibration certificates as required
Be competent in all specialised maintenance of proprietary as well as third party technology and equipment
Operate dosing pumps – changing dosing rates as required based on onsite test results and ability to safely repair dosing pump faults
Independently diagnose issues found onsite and escalate or rectify as required
Liaise with Chemfeed on any potential software upgrades against current equipment on sites
Diagnose warning/error messages on control equipment and rectify
Utilise and engage with Water Tech digital data visualisation platform, InSight, to generate CSRs, manage trends and alarms, inventory stocks, add parameters and assets as required and escalate any issues as required
Install and set up tank level sensors and link to remote tank monitoring
Drive digital projects across the local area
Review alarm limits with product applications specialist, account manager and customers
Troubleshoot and rectify connection issues with VWTS monitoring equipment
Create new InSight accounts, add assets and parameters with correct control ranges
Requirements
Science/Engineering degree preferred
Chemistry/Chemical Engineering degree or equivalent scientific degree qualification
Solid experience of working within the UK Water Treatment Industry
Experience working with Cooling Towers, Closed Systems, Legionella
Possession of full valid driving license for use in the UK
Applicants must have the existing right to work in the UK without requiring sponsorship now or in the future
Benefits
Holiday allowance 26 days plus Bank Holidays with the option to buy or sell additional days off
Private Healthcare - currently BUPA, with an option to add your family members
Dental Plan providing cover or monetary cash back on appointments and treatments
Enhanced Maternity / Primary Care pay of 13 weeks full pay from Day 1
Enhanced Paternity / Secondary Care pay of 2 weeks full pay from Day 1
Adoption Leave of 13 weeks full pay for Parental, and 2 weeks full Co-parental pay from day 1 of employment
Support for Carers offering flexibility for longer term caring needs such as considering options of remote work, flexible work hours, adjusted schedules, and paid or unpaid leave
A Lifestyle Account where the company puts in £60 to start you off, then matches you £ for £ on every activity you buy up to £360
Discounted Gym Memberships
All employees receive one day of paid volunteering leave per year
Leading pension contribution of 10% of your earnings from the company every month, doubling your own contribution of 5%
Option to buy shares at preferential rates
Salary Sacrifice Schemes
Industry leading Life Insurance providing you 10 x your salary as a benefit paid to your nominated person(s)
Income Protection that covers you for 5 years at up to 60% of your salary, with 2 x your salary as a lump sum should you be unable to return to work
Important Details
Work format: some hybrid working
About the Company
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
