About the role
Role & responsibilities
Provide Level
1 Technical Troubleshooting using the Incident Management approach.
Collaborate
with IT, Operations & other support teams to resolve issues efficiently.
Ensure
service uptime and performance by driving process improvements & innovative
solutions.
Work in US
hours flexibility for evening and night shifts.
1–2 years of
relevant experience Sales Operations, Customer Care.
Analytical
mindset — great with reporting, metrics, and quantitative analysis.
Strong
technical troubleshooting skills — experience with Dell Tools (Customer Care,
Order Processing, Sales).
Incident
management & ITIL certification.
A team player
who thrives in a fast-paced, collaborative environment
Mandatory Skills :-
- 1–3
years in international BPO
Preferred candidate profile
Less then 1 year also fine
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Questions, answered
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