Operations Administrator

What is the role?

We are seeking an Operations Administrator with an on-site work schedule.

Role Summary

The role is responsible for end-to-end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits.

What will you be doing?

Mail Intake & Processing

• Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.)
• Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank deposits
• Scan all incoming physical documents using standardized procedures
• Validate scan quality (clarity, completeness, correct orientation)

Document Filing & System Upload (AppliedEpic)

• Upload and attach all documents to the appropriate account, policy, or activity within Applied Epic
• Accurately index documents using naming conventions, and activity codes
• Confirm all required documentation is saved to Epic as the system of record for audit and compliance purposes

Coordination with Agency/Broker Teams

• Work closely with Account Managers, Brokers, and Client Service teams to:
  • Validate document classification
  • Route misdirected or incomplete items
  • Resolve discrepancies or missing information
  • Escalate time-sensitive or incomplete documentation to appropriate stakeholders

Process Improvement & Operational Support

• Identify opportunities to improve mail handling, scanning, and document workflows
• Support transition toward digital-first processes and document ingestion tools
• Assist with backlog processing or high-volume periods as needed

What are we looking for?

Qualifications:

• Strong attention to detail with the ability to process data accurately
• Ability to follow established processes and work effectively in a structured environment
• Good problem-solving skills, with the ability to identify issues and escalate when needed
• Organized and able to manage multiple tasks and meet deadlines
• Clear written and verbal communication skills
• Team-oriented mindset with a collaborative approach to work
• Positive, proactive attitude with a willingness to learn and develop
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic awareness of compliance and the importance of following company policies
• Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus
• Ability to maintain confidentiality and handle sensitive client and financial information with discretion
• Demonstrated reliability, accountability, and consistency in executing repetitive, process-driven tasks

Compensation and Benefits

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our Sustainability Promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.