About This Role
This role involves leading and managing critical builds at Contract Manufacturers (CMs) throughout the entire product lifecycle. The Operation Program Manager ensures product development, launch, and production goals are met, and supports strategic CM expansion while driving continuous improvements.
Responsibilities
- Manage MP verification builds and alternate qualifications, ensuring no roadblocks for mass production and implementing ECO/DA to maintain product health through production, sustaining, and end-of-life.
- Align with cross-functional teams, planning, and business units on the latest product roadmap, POR, and priority.
- Develop and align schedules and plans for VB, conducting regular meetings and trackers for efficient build management.
- Identify and address gaps and blockers to fulfill build expectations through readiness reviews.
- Coordinate unexpected and unplanned issues and requests related to material crises, build disruption, and customer complaints.
- Work on engineering shipments and related issues.
- Work with CRB to review and implement changes for sustaining products.
- Chair regular meetings with CMs, Engineering, and Business Units to align build progress, adjust schedules, and shift priority.
- Define KPI, supervise CM performance, and drive improvement.
- Train and enable new CMs or sites to fulfill business and production needs.
- Drive continuous improvement activities to enhance processes and tools.
Requirements
- Bachelor's degree or above
- At least 3 years of experience in program management in a manufacturing/supply chain environment, preferably in a high-tech or computer-related industry
- Current knowledge of world-class supply chain management practices
- Proficient in Microsoft Office
- Ability to be flexible, adaptable, and work in a rapidly and constantly evolving environment
- Strong analytical and problem-solving skills, including the ability to identify and resolve issues and challenges
- Excellent communication skills
- Ability to work well independently under pressure and as a great teammate
- Well-organized, attention to detail, good follow-up and follow-through skills
- Ability to think strategically while driving tactical program execution
- Fluent English verbally and listening
- 3 years of industrial-related experience (CM or manufacturing)
- Agility and transparency on issue reporting
- Travel for the job is required
Nice to have:
- SAP experience
- Chinese capability
About the Company
