About This Role
This Onsite Support Engineer role involves providing comprehensive IT support to end-users across various environments, including desktop, mobile devices, and meeting rooms. The position is ideal for an experienced professional who can troubleshoot a wide range of hardware and software issues and manage IT assets.
Responsibilities
- Provide onsite and remote support for Windows laptops, desktops, and peripherals
- Troubleshoot hardware, software, operating system, and application issues
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite
- Perform device installations, replacements, upgrades, and asset management
- Support Apple iPhones, iPads, and Android smartphones and tablets
- Configure email, Teams, VPN, and mobile applications
- Manage device enrollment through Microsoft Intune or other MDM solutions
- Support Microsoft Teams Rooms and video conferencing equipment
- Troubleshoot meeting room displays, cameras, microphones, speakers, and collaboration devices
- Perform pre-meeting checks and provide executive meeting support when required
- Coordinate with AV vendors to resolve complex issues
- Provide onsite technical support to infrastructure, network, security, server, and workplace teams
- Perform cable patching, equipment installation, device replacements, and connectivity checks
- Manage incidents and service requests through ServiceNow or equivalent ITSM tools
- Ensure SLA compliance and maintain accurate asset and CMDB records
- Participate in site audits, technology refresh projects, and operational improvement initiatives
Requirements
- 8–10 years of relevant IT support experience
- Strong knowledge of Windows 10/11 operating systems
- Experience supporting Microsoft 365, Teams, Outlook, and OneDrive
- Hands-on experience supporting Apple and Android mobile devices
- Knowledge of Microsoft Intune and mobile device management
- Experience with Microsoft Teams Rooms and meeting room technologies
- Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN
- Familiarity with ServiceNow or similar ticketing systems
- Strong hardware troubleshooting and IT asset lifecycle management skills
- Excellent communication, customer service, and problem-solving abilities
Important Details
- Duration: 6 months
- Start date: ASAP
About the Company
We are looking for an experienced Onsite Support Engineer to provide end-user IT support across desktop, mobile device, and meeting room environments.
