Onsite IT Support Engineer

About This Role

Offering second-line IT support to users for hardware and software issues is the core of this role. The Onsite IT Support Engineer troubleshoots and resolves problems, and configures and maintains IT infrastructure for customers on location.

Responsibilities

• Diagnose, troubleshoot, and resolve problems with hardware, software, and operating systems
• Work independently or as part of a team
• Install, upgrade, support, and troubleshoot end-user workspace hardware, such as desktops, laptops, printers, mobile devices, and video and conferencing equipment
• Analyze errors, maintain hardware, install/remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory
• Implement software and operating systems using SCCM or other implementation technologies
• Document problem-solving approaches and solutions in a ticketing system
• Perform asset management

Requirements

• Driving license
• Experience with onsite support and ticketing systems
• Fluent in Dutch and English
• Experience with Managed Print Service (MPS) / configuring mobile phones (Apple and Android) (MS Intune) / MS Office 365
• Customer-oriented approach
• Familiar with Windows OS, Mac OS, and various software applications

Benefits

• Onboarding program
• Buddy program
• Staff discounts
• Phone allowance/company phone
• Transport/commuting allowance
• Private use of company car
• Internal career development program

About the Company

Hemmersbach provides IT infrastructure services in over 190 countries with 50 owned subsidiaries. They deliver exclusively for leading companies in the IT industry. Hemmersbach contributes 20% of its profits to its Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family, making it The Social Purpose IT Company.