About the role
OneSelect Clinical Liaison (RN, OT, PT, or SLP) Cleveland Clinic Rehabilitation Hospital, Edwin Shaw & Select Specialty Hospital - Akron The OneSelect Clinical Liaison will help guide patients to our acute inpatient rehabilitation and critical illness recovery hospitals in the Akron area.
Salary Ranges from $70,000 to $95,000 per year, depending on years of relevant work experience
Uncapped Monthly Bonus Incentives in addition to base salary
Schedule: 8 AM to 5 PM Monday - Friday with rotating weekend and holiday coverage.
A day in the life You’ll advocate for referred patients in the pre-admission process by collaborating with clinical teams to assess patient needs. You will serve as a resource for healthcare professionals by fostering relationships within medical facilities. With clinical expertise and problem-solving skills, you’ll also coordinate care plans with physicians and families. Additionally, you will facilitate patient transfers and address barriers to accessing specialized post-acute care.
Position Summary In this highly visible, challenging and rewarding position, you will assume a leadership role, developing and nurturing professional relationships with case managers, physicians and clinicians in acute care hospitals; educating staff, patients and families regarding rehabilitation services provided by our rehabilitation hospital. In addition, you will assess patients with rehab diagnosis, on-site at referring hospitals for admission to the rehab hospital and manage the referral process.
Specific Duties
- Creates target lists of contacts and decision makers in assigned hospitals. Develops relationships, provides excellent customer service and educates referral sources on services provided by the hospital.
- Demonstrates positive referrer satisfaction and account retention.
- Educates potential patients and families on acute rehabilitation and benefits of program(s). Distributes collateral materials appropriately.
- Supports Sales and Marketing through educational programs, tours, meetings, etc. in assigned hospitals.
- Develops strategies to grow market share in core business lines in assigned hospitals. Creates quarterly goals and objectives and submits to supervisor.
- Works with VP/Director Business Development to identify opportunities for expansion of strategic business initiatives.
Minimum Qualifications
- Current and valid state licensure or eligibility for state licensure as a Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist required. Multi-state licensure required based on geographical territory.
Preferred Experience
- Two years related experience working in a clinical healthcare setting or previous experience working in a clinical liaison role preferred.
- Demonstrated competency with the preadmission process including assessments and relationship building in a rehabilitation setting or in another post-acute care setting preferred.
- Proven track record in sales and marketing with a least one year experience in a related position preferred.
- Demonstrated computer proficiency.
- Must exercise sound judgment in handling professional/confidential nature of health care sales.
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