Oncology Triage Nurse (Telehealth)

About This Role

This role involves serving as the primary clinical support for patients, offering comprehensive assessment, guidance, and care coordination through telephone and digital platforms. It is ideal for a confident, autonomous Registered Nurse with a strong clinical background and a dedication to patient-centered care, working remotely within a structured and supportive environment.

Responsibilities

• Conduct thorough clinical assessments and triage patients using established evidence-based protocols and clinical guidelines
• Respond to patient inquiries via inbound and outbound calls and secure patient messaging portals
• Provide appropriate recommendations for care or escalate concerns to the relevant provider or care team member
• Document assessments, communications, and care coordination activities accurately and clearly in electronic medical records (EMRs)
• Support administrative functions related to patient care, including FMLA, ADA, STD/LTD documentation, and coordination
• Support training and onboarding of team members, including participating in shadowing shifts (as a learner and trainer), while reinforcing best practices to ensure consistent, high-quality patient care
• Collaborate with healthcare providers, clinical teams, and practice administrators to ensure continuity and quality of care
• Uphold Guideway Care’s commitment to clinical excellence, integrity, and service in every interaction
• Perform any other duties necessary to drive company values, fulfill its mission, and abide by company policies
• Maintain regular, reliable attendance during scheduled hours

Requirements

• Active, unencumbered Registered Nurse license in a compact licensure state
• BSN Required
• Minimum of 5 years’ experience in a variety of direct patient care settings, including Emergency Department, Labor and Delivery, Critical Care
• Oncology experience required
• Demonstrated clinical proficiency with strong critical thinking, problem-solving, and decision-making skills
• Excellent verbal and written communication skills, with the ability to convey empathy and clinical clarity via phone and written messages
• Proficiency in using EMRs (e.g., Epic, Cerner, Greenway) and standard office software (Microsoft Office, Adobe, fax, etc.)
• Ability to work independently within scope, while maintaining alignment with clinical protocols and best practices
• Able to work remotely at home in a private HIPAA compliant workspace
• Able to house company equipment needed to perform job
• Broadband Internet Access with a download speed of at least 24 mbps and upload speed of at least 4 mbps
• Access to the electronic medical record (EMR) system may require the use of a personal mobile device for authentication purposes