About This Role
Onboarding new hires from pre-employment through their first day is the core of this specialist role. This position ensures new hires, hiring managers, and internal stakeholders receive timely communication, clear instructions, and accurate follow-up throughout the onboarding process. The specialist partners closely with the Senior Generalist, People to keep onboarding tasks, documentation, communications, and readiness activities organized, compliant, and on track.
Responsibilities
- Support the end-to-end onboarding process for new hires from offer acceptance through Day 1 activation
- Serve as a day-to-day onboarding contact for new hires and hiring managers by answering onboarding-related questions and providing clear next steps
- Monitor new hire self-onboarding task completion and follow up with new hires and managers to help ensure required items are completed on time
- Assist with pre-employment activities, including required documentation follow-up, screening status tracking, I-9 and E-Verify coordination, and readiness checks
- Prepare and send onboarding communications, reminders, and updates to new hires, hiring managers, People partners, IT, and other stakeholders as directed
- Support Day 1 activation activities by confirming onboarding completion, start date readiness, and required stakeholder follow-up
- Monitor the Onboarding email inbox and respond to inquiries in a timely, professional, and service-focused manner
- Maintain onboarding trackers, checklists, communication logs, and completion reports to ensure work is organized and visible
- Partner with IT and other internal teams to support new hire readiness, including equipment, access, and first-day needs as applicable
- Assist with auditing onboarding records and documentation to support accuracy, compliance, and a consistent new hire experience
- Escalate complex onboarding issues, delays, or stakeholder concerns to the Senior Generalist, People in a timely manner
- Provide a welcoming and helpful experience for new hires while reinforcing Broad River Retail expectations, culture, and communication standards
- Support onboarding needs for new stores, new departments, acquisitions, seasonal hiring, or other business changes as needed
- Ensure compliance with all onboarding processes and maintain a high level of confidentiality, professionalism, and trust
- Perform additional onboarding-related duties as assigned
Requirements
- Associate's Degree and 1-3 years of administrative, Human Resources, onboarding, recruiting coordination, or people operations experience OR 3-5 years of relevant administrative or customer service experience
- Strong communication, verbal, and written skills
- Strong organizational skills with the ability to manage multiple new hire timelines, follow-ups, and deadlines at the same time
