Onboarding Specialist

About This Role

An Onboarding Specialist will join the UK team to manage the onboarding journey for new veterinary customers, from kick-off to go-live. This fast-paced, customer-facing role involves delivering both remote and onsite training across the UK, and suits a resilient, positive team player who takes ownership.

Responsibilities

• Manage onboarding projects end to end, from initial scoping through to go-live
• Deliver remote and onsite training to veterinary professionals across the UK
• Configure and customise Provet to each customer's clinical workflows
• Advise customers on best practice and efficient use of the software
• Build strong relationships with stakeholders across independent practices, mid-market groups, and large enterprise accounts
• Work cross-functionally with internal teams to resolve issues and ensure smooth delivery
• Share knowledge actively within the team and support the growth of colleagues around you

Requirements

• Based in the UK with the right to work
• Prepared to travel regularly for onsite customer visits across the UK
• A genuine self-starter who takes ownership and follows through
• Resilient under pressure with a tenacious, solutions-focused mindset
• A positive team player who lifts others and shares what they know
• Experience in project or change management, ideally within a SaaS or software environment
• Comfortable working in a fast-moving organisation where ambiguity is the norm, not the exception
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
• Highly organised with strong attention to detail

Nice to have:

• Veterinary background or experience working with veterinary professionals

Benefits

• A meaningful role in a fast-growing global healthcare technology company
• Remote-first working with flexibility and autonomy
• Talented, international colleagues and a strong team culture
• Real opportunities for professional growth as the UK business scales

Important Details

• Work format: remote-first with regular travel for onsite customer visits across the UK

About the Company

Nordhealth is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over 30,000 therapy and veterinary professionals use their software daily to help treat over 20 million patients annually across 35+ countries. Nordhealth is a remote-first company, headquartered in Helsinki, Finland, with over 430 employees.