Onboarding Specialist

About This Role

This specialist role focuses on growing a patient base by educating them on medication management solutions and registering them for services. The Onboarding Specialist builds relationships with patients through excellent customer service and acts as a liaison between the patient and their pharmacy team.

Responsibilities

• Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information
• Responsible for accurate data entry of a patient’s prescription information to ensure the patient will receive the appropriate medications
• Responsible for achieving key performance metrics as set forth by the management team
• Create a positive first impression of AnewHealth/ExactCare and the unique services provided
• Educate facilities, institutions, and patients about ExactCare
• Manage the patient assessment process to grow business and maintain referral relationships
• Maintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare team
• Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow-up calls
• Participate in daily team huddles, attend training sessions, and other ad-hoc meetings as needed
• Open lines of communication with the management team
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Requirements

• Associate’s degree in a related field, or equivalent experience to justify an exception
• 1+ year of pharmacy customer service experience
• Excellent problem-solving ability
• Energetic and compassionate phone skills
• Highly motivational and possesses persuasion skills
• Team oriented and the ability to help others succeed
• Very organized with strong attention to detail
• Excellent with multitasking
• Self-starter with little to no supervision needed
• Excellent communication skills: oral, written, facilitation, and presentation
• Proficient in MS Office suite
• Passion to help people and enrich their lives

Nice to have:

• Certified Pharmacy Technician

Benefits

• Medical/dental/vision coverage
• Flexible spending
• Company-paid life insurance
• Short-term disability
• Voluntary benefits
• 401(k)
• Paid Time Off
• Paid holidays