About This Role
This onboarding specialist role ensures a smooth and welcoming experience for new hires from the moment they accept an offer through their initial training. The position involves coordinating with various departments and managing critical administrative tasks to maintain compliance and support company-wide initiatives.
Responsibilities
- Facilitate onboarding processes and coordinate with new hires to ensure a seamless and welcoming experience from offer acceptance to training
- Effectively interface and communicate with all departments, including Recruitment, HR, IT, Training, and Client Services, regarding the status of new hires
- Maintain a high level of attention to detail while managing numerous small but critical tasks, including accurate data entry of personal identifiers, credentials, and HR-related information within the system
- Implement any newly added requirements as needed to remain compliant with insurance or state guidelines and expectations
- Set up new hire accounts, manage the onboarding tracker, and assign tasks as needed
- Conduct welcome calls with new hires and send a welcome email outlining onboarding task due dates
- Ensure the timely submission of all required onboarding documents by new hires
- Guide new hires on navigating systems, resources, and policies
- Monitor new hire checklist items for full completion and provide troubleshooting support as needed
- Facilitate background checks and child abuse registry clearances, follow up with vendors as needed, and ensure compliance with state regulations
- Conduct SAMS, OIG, and Medicaid exclusion checks
- Coordinate the TB test process to ensure compliance with external payor requirements
- Verify the employment eligibility of all new hires by completing E-Verify and updating the I-9 form accordingly
- Assist in the development and implementation of new initiatives and programs
- Support company-wide projects as needed, ensuring alignment with team goals and objectives
- Execute all aspects of provider certifications, including initial appointments and reappointments
- Perform any other duties as assigned
Requirements
- Superior attention to detail
- Excellent organizational skills with a strong ability to multi-task and navigate multiple systems simultaneously in a fast-paced environment
- Ability to support staff company wide
- Proficiency in self-managing time and priorities
- Excellent customer service, with superior communication skills over the phone and via email
- Collaborative attitude with team-oriented outlook
- Ability to build strategic working relationships
