About This Role
Onboarding new employees is the core of this specialist role, ensuring a smooth and exceptional experience from offer acceptance through their first day and beyond. This position serves as the primary point of contact for candidates and hiring managers, managing the full onboarding lifecycle with a focus on employee engagement and operational excellence. The role suits a highly organized, customer-focused, and proactive individual who can independently manage priorities and drive a consistent, positive experience for all stakeholders.
Responsibilities
- Own and manage the end-to-end onboarding experience for all assigned new hires from offer acceptance through successful integration into the organization
- Deliver a high-touch, white-glove onboarding experience for both corporate candidates and hiring managers, ensuring consistent communication, responsiveness, and support throughout the onboarding journey
- Serve as the primary onboarding subject matter expert and trusted partner for candidates, hiring managers, Human Resources, IT, Security, and other key stakeholders
- Proactively communicate with candidates via phone, email, and text to provide guidance, answer questions, and ensure timely completion of onboarding requirements
- Partner with hiring managers to ensure readiness for new employee start dates, including equipment requests, badge access, workspace preparation, and orientation scheduling
- Monitor and manage onboarding requests through Zendesk, shared inboxes, and other support channels while maintaining service-level expectations
- Oversee candidate data management within the Applicant Tracking System (ATS) and onboarding platforms, ensuring accuracy, compliance, and data integrity
- Coordinate and track all pre-employment requirements, including background screenings, I-9 documentation, fingerprinting, and other onboarding compliance activities
- Prepare onboarding schedules and ensure all required resources, systems access, technology, and training requirements are in place prior to employee start dates
- Maintain regular communication with new hires and managers to assess onboarding effectiveness and identify opportunities to improve the overall experience
- Develop and maintain onboarding dashboards, readiness reports, and metrics within Smartsheet and other reporting tools
- Analyze onboarding data and provide recommendations that improve operational efficiency, candidate satisfaction, retention, and engagement
- Identify process gaps and independently implement improvements to elevate the onboarding experience and support organizational growth
- Support special projects and onboarding initiatives that enhance the employee experience and strengthen Talent Acquisition operations
- Exercise independent judgment in managing onboarding priorities while ensuring a high level of customer service and operational excellence
