About the role
- We are seeking an experienced Onboarding Manager to drive the successful implementation and adoption of Commure’s product suite across our enterprise healthcare clients
- This senior role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships
- Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state
- Define and standardize implementation methodologies and best practices across the organization
- Develop and execute comprehensive implementation plans aligned with client objectives and timelines
- Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
- Configure and customize Commure solutions to meet specific client requirements and workflows
- Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics
- Create and maintain data pipelines and analytics workflows to monitor implementation progress
- Develop SQL queries and scripts to analyze client usage patterns and adoption metrics
- Design and deliver training programs for various user groups (providers, staff, administrators)
- Establish and track key performance indicators (KPIs) to measure implementation success
- Build automated reporting solutions to track implementation progress and success metrics
- Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
- Create and maintain implementation documentation, best practices, and process improvements
- Collaborate with Product and Engineering teams to resolve technical issues during implementation
- Drive continuous improvement of implementation processes based on metrics and feedback
- Mentor junior team members and facilitate knowledge sharing across the organization- Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement
- Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
- Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
- Experience with change management and stakeholder engagement at enterprise scale
- 7+ years of experience in SaaS technology, healthcare technology or a similar role
- Bachelor’s degree in Healthcare Administration, Business, Computer Science, or related technical field
- Superior communication and presentation skills, particularly with C-level stakeholders
- Experience with AI/ML technologies in healthcare
- Master’s degree in relevant technical or healthcare field
- Strong understanding of healthcare workflows and EHR systems (especially Epic)
- Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools
- Ability to write and understand basic JavaScript/SQL for customizing implementations
- Background in clinical documentation or medical scribing
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