Onboarding and Experience Specialist | Full Time Days

Summary

The Onboarding and Experience Specialist is responsible for:

• Executing all onboarding related activities for new team members and transfers for the system.
• Processing in-seat promotions, demotions, lateral moves and additional jobs for team members.
• Ensuring a positive onboarding experience for team members.
• Serving as a point of continued support for new team members through their first year of hire at Rochester Regional Health.
• Helping acclimate new team members to the health system and providing an experience where team members feel welcomed and have a sense of belonging.

Key Responsibilities:

Onboarding
• Responsible for building relationships with new team members and existing employees throughout the pre-employment and transfer onboarding process.
• Responsible for mentoring the candidate through the onboarding process, communicating next steps and timelines to ensure validation of qualifications in a timely manner.
• Communicates candidate status to key stakeholders such as: hiring manager, recruiter, learning and development and any additional departments throughout the onboarding process.
• Manages all pre-employment background checks to include those required by company or regulatory authorities.
• Partners with affiliations to schedule pre-employment health appointments for new team members.
• Performs other duties as assigned.

Experience
• Responsible for supporting new team members through their first year of employment.
• Responsible for creating an environment of engaging and belonging for new team members.
• Responsible for communicating to leader identified issues related to new team members experience.
• Responsible for collecting and documenting new team member feedback and sharing with appropriate parties.

Desired Attributes:
• Associate’s degree preferred.
• Excellent verbal and written communication skills.
• Proven ability to build relationships.
• Critical thinking skills with the ability to sense environments and people in need of support.
• Knowledge of personnel procedures and policies.
• Detail oriented and client focused.
• Ability to prioritize workload, multitask and meet deadlines.
• Proficient with Microsoft Office Suite.

Role Enabling Competencies:

• Organization Skills: Strong organizational skills with a proven ability to take initiative and complete assignments against deadlines.
• Communication: Communicates information and ideas clearly and articulately both in written and verbal form. Ability to adapt communication style and methods based on audience and purpose of communication.
• Time Management: Prioritizes workload and tasks appropriately and ensures most critical are addressed in a timely manner.
• Customer Service: Demonstrates strong customer service skills, with intentions to help and support needs of people and the business.

Minimum Qualifications:

• 2 years of relatable experience required.

Required Licensure/Certification:

NA

Education:

Licenses / Certifications:

Physical Requirements:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.